Questions and answers about the coronavirus

Updated: 01-04-2020

For more information, please contact the Department of Foreign Affairs and Trade or the World Health Organisation (WHO).

What is the current situation of the coronavirus regarding my camping holiday?

We understand that you have questions about your upcoming holiday. Understandably, we’re currently receiving high volumes of calls and messages. We would urge you not to contact us right now, to allow us to deal with customers in departure date order. If your booking is affected, we’ll be in touch as quickly as possible. 

Thank you for your patience, and in the meantime if you have questions about your situation, please review our answers to some common questions below.

We understand, of course, that you have questions about your holiday based on recent reports. It is difficult at this time to make an estimate of what the situation will be like at the time of your arrival.  

If the DFA advises against non-essential travel to your destination, and the advice stays this way 2 weeks before you are due to travel, then we will contact you to discuss your options. We will aim to find you an alternative destination or we will issue a Coronavouchern for you.

Corona voucher

If we cancel your holiday because your campsite is unable to open due to the corona crisis, you will receive a voucher for the monies paid which will allow you to book another holiday with us at a later date. With the voucher you can make a new reservation within one year after the date of issue. This holiday must take place in 2020 or 2021 and you can choose from all the campsites in our programme. The exact conditions can be found on the voucher itself.

We will contact you in arrival date order about how the voucher will be made available. There is no need to contact us!.

The Dutch SGR guarantees the issued voucher so your money is safe.

Is the voucher amount insured?

Yes, the Dutch SGR guarantees the issued voucher. This means that the SGR guarantees that consumers will receive a refund if a travel organization is unable to meet its payment obligations.

This immediately includes an important advantage of the voucher for travelers. After all, this coverage would not exist if no vouchers were issued and a travel organization would unexpectedly encounter payment problems between cancellation and refund of your travel sum. In this case, the traveler would risk losing his money.

Fortunately, Allcamps is a healthy company, but we like to offer our customers as much security as possible, especially during these times.

Can I get my money back instead of getting a voucher? 

We can imagine that you would prefer a refund of your paid travel sum. However, this exceptional situation requires exceptional measures. We have opted for this solution, in which your paid monies are guaranteed by the SGR. 

As this coronacrisis is a case of force majeure and the cause is beyond our control, you cannot claim any further compensation.

What will happen to my booking if this will be cancelled by the campsite or supplier? 

Some of the campsites and partners we work with have decided to postpone the opening of the campsite. If this applies to your booking, we will contact you in order of arrival date. 

What if I decide to cancel my booking myself?

If the DFA advice has not changed and holidays are operating as normal, your holiday will be subject to normal booking conditions and cancellation charges will apply.

I won't be going on vacation until the summer. What am I supposed to do?

The summer is still far away and it is difficult at this time to make an estimate of what the situation will be like at the time of your arrival. We advise you to keep your booking. In that case you also have to pay the balance. If it turns out that, after paying your balance, the campsite has to close down, we will give you a Corona voucher for the total amount of your stay.

I have to pay the balance of my holiday, do I have to pay in this situation?

We understand that you may be unsure whether your upcoming holiday will go ahead. If the balance has to be paid, we ask you to pay it as usual. The (timely) payment of the total amount is not related to the possible cancellation of your holiday due to coronavirus. If you do not pay on time, we will cancel your holiday and you will not be able to travel anyway. We charge the applicable cancellation costs to the client, and this amount can be higher than the deposit you have paid.  In that case you have a debt with us. 

If your holiday is cancelled due to coronavirus, we will contact you. You will receive a Corona voucher for the amount you paid, so you won’t lose your paid travel sum. If we have to cancel your holiday due to non-payment, you will have to pay the cancellation costs yourself. It is therefore important to pay the balance - despite the uncertainty.