Questions and answers about coronavirus

Updated: 21-07-2021

From 19th July 2021, the Irish Government lifted the Non-Essential Travel ban allowing for travel within Europe. There are, however, conditions in relation to travel under the EU Digital COVID Certificate. 

The certificate allows you to travel within the EU provided you have one of the following completed:

• Vaccinated against COVID-19 & have received your certificate via post or email
• Received a negative COVID-19 Test Result (up to 72 hours prior to departure)
• Recovered from COVID-19 in the last 6 months

Entry requirements may however differ for entry to individual countries.

Destination entry requirements

Restrictions on non-essential travel have now been lifted. There are however entry requirements which are subject to change when visiting all European Countries. Please review the latest information/screening measures in place that may affect you. We’re keeping a close eye on arrival restrictions in all countries, but as rules can change at any time, we also recommend visiting the DFA website for the latest information.

EU Digital COVID Certificate

The Digital COVID Certificate is a digital proof that a person has either:

1. Been Vaccinated against COVID-19
2. Has received a negative PCR test within 72 hours
3. Has recovered from COVID-19 in the last 6 months

The EU digital COVID Certificate is accepted in all EU Member States. The certificate will only hold essential personal and medical information, all of which will be held securely and in line with all data protection regulations. The certificate will include the following:

• Name, date of birth, person member state and a unique identifier.
• Vaccination certificate, vaccine product and manufacturer, number of doses and date of vaccinations.
• Test certificate: type of test, date and time of test, test centre and result.
• Recovery certificate: date of positive test result, the issuer of the certificate, date of issue, validity date.

How will the Digital Covid Certificate work?

The EU Digital COVID Certificate will contain a QR code with a digital signature to protect it against fraud. This will be a digital QR code and/or in paper format and is free of charge. When the certificate is checked, the QR code is scanned, and the signature is verified. Each issuing body, (e.g Hospital, Test Centre Health Authority) has its own digital signature key. All of which are held in a secure database.

You will receive your Digital COVID Certificate once you are fully vaccinated, sent automatically to you by post or email.

“Pass Sanitaire” – demonstrating your COVID status in France

From 21st July, people attending spaces in France with over 50 people will be asked to demonstrate their COVID-19 status through the “pass sanitaire”. From 1st August, anyone aged 18 and over will need this to access a range of leisure facilities (bars, restaurants, museums, cinemas), hospitals, and modes of transport such as long distance train and bus journeys and planes. You can therefore also expect to have your COVID status checked when you arrive at your parc.

The pass sanitaire can be acquired by fulfilling one of the following three criteria:

1. Vaccination certificate, illustrating that you are fully vaccinated with a vaccine authorised by the European Medical Authority. This means:
   -  One week after a second dose of Oxford/AstraZeneca, Pfizer/BioNTech, Moderna.
   -  28 days after a single dose of Johnson & Johnson.
2. Negative PCR or antigen test result from the last 48 hours.
3. A document (dated more than 11 days ago and less than six months ago) proving you have recently recovered from COVID.

Travellers from Ireland will be able to demonstrate that they are fully vaccinated using the EU Digital COVID Certificate.

For more information, please contact the Department of Foreign Affairs and Trade or the World Health Organisation (WHO).

We understand that you might have questions about your camping holiday and covid-19. Below you can find answers to the most frequently asked questions of the moment. If you can't find the answer to your question here, you can also contact us.

I want to go on holiday in 2021. What should I take into account?

We understand that you are very much looking forward to your 2021 holiday, but that you also have doubts whether you should already book it. After all, the summer of 2021 is still far away. At Allcamps you can book your holiday and benefit from the Allcamps covid guarantee. This allows you, in case of covid-related travel restrictions, to rebook free of charge from 28 to 2 days before departure, and even get your money back one day before departure! Read more about this on our special covid guarantee page.

Is a camping holiday a safe holiday?

Yes it is! A camping holiday is safe and it has a number of important advantages:

• You will be spending most of your time outdoors 
• you have plenty of space around your self-contained accommodation
• In most cases your accommodation has its own sanitary facilities 

Nothing better could be designed for enjoying a carefree and safe holiday with your family!  

At Allcamps you also have the largest choice of quiet and safe campsites in Europe, so you and your family can enjoy the peace and quiet of one of our top campsites.

What does your Covid Guarantee cover?

Many of our accommodations have Covid Guarantee. We have clearly specified this for each accommodation with a covid guarantee stamp. Covid Guarantee means that if your holiday cannot go ahead due to Covid related travel restrictions, we guarantee a full refund of your travel sum! It is also possible to rebook for another destination free of charge from 4 weeks prior to arrival. 

The following situations are considered as Covid related travel restrictions: 

• There is a negative travel advice for your destination
• The region where you live is in lockdown
• Your booked campsite or accommodation is closed due to corona

This guarantee applies to bookings throughout the season. Read the conditions here.

What if I book without the Covid Guarantee?

If you book accommodation without the Covid Guarantee you can rebook, get a voucher or full refund as of 10 days before arrival if:

• The campsite and accommodation are closed
• The campsite is open but the accommodation is closed

You can rebook or get a voucher as of 10 days before arrival in case of:

• The DFA advising against all but essential travel for your destination 
• A lockdown of the region you live in 

For more information see the Terms & Conditions. 

What do you mean by a negative travel advice?

Negative travel advice means that the country of your destination does not accept tourists or that your own country advises against travelling to that destination. 

If you cannot reach your destination because you have to travel through a country that does not admit tourists, this also considered a negative travel advice.  In the above cases you can rebook your holiday to another destination or get your money back according to the conditions of the Covid Guarantee.

I have already booked and I am not sure whether I want to go on holiday. What can I do?

We advise you to wait and see. In 2020, we have seen that in all countries the situation improved rapidly from May onwards. Many people ended up going on holiday with us. This could happen again this year. Especially now that vaccinations are being carried out throughout Europe. If you have booked accommodation with a covid guarantee, you also run no risk at all, as you can rebook or cancel free of charge shortly before departure in the event of covid-related restrictions. 

Can I postpone my holiday to 2022?

Rebooking to 2022 is only possible if there is no good alternative available where you can safely go on holiday in 2021 (where there are no Covid-related travel restrictions).

I or one of my fellow travellers has Corona at the time of departure. What can I do?

An infection with Covid-19 is not covered by the Allcamps covid-guarantee.

However, when you have Covid-19, for most insurance companies this is a valid reason to cancel your holiday. Therefore do not forget to take out a cancellation insurance and check the conditions.

I am in quarantine and about to go on holiday. Can I cancel free of charge?

If you are not infected yourself, but have been in contact with an infected person and are therefore in quarantine, this is not a valid reason to cancel your holiday free of charge. Of course we are happy to find a solution together, such as rebooking your holiday. In that case, please contact us as soon as possible so we can help you.

What if I have to go into quarantine at my destination or on my return to Ireland?

If the Irish government or the country of your destination requires a quarantine period upon arrival, this is considered a negative travel advice, which means that the advice of the government is not to travel to that destination. In case of a negative travel advice, you can change or cancel your holiday free of charge, if you have booked an accommodation with Allcamps covid-guarantee.

Can I go on holiday if I have not been vaccinated?

At the moment it is not clear if countries are allowed to refuse tourists when they do not have a vaccination certificate and if so, if this will actually be carried out. As soon as more information becomes available, you will be able to read about it here.

I don't want to go on holiday if I haven't been vaccinated. Can I cancel free of charge?

Unfortunately, this is not a reason to cancel or rebook your holiday free of charge. You have until 1 March to change or cancel your holiday free of charge (this does not apply to rebookings from 2020). If you decide to cancel after 1 March, the regular cancellation conditions apply. 

I am waiting for a vaccine, what if the appointment is scheduled during my holiday?

We can imagine that you would like to be home so that you do not miss out on the vaccination. Although it is not a valid reason to cancel your holiday free of charge, we will be happy to look into rescheduling your holiday to another date in 2021. Our travel specialists will be happy to assist you.

Can I cancel free of charge if I have to show a negative PCR test on arrival?

If your holiday destination requires a negative PCR test, this is not a valid reason to cancel your holiday free of charge. You will have to bear the cost of the PCR test and it is your own responsibility to ensure that the correct tests are carried out.

What if I am travelling from one destination to another and I need to show a negative PCR test?

At the reception of the destination where you are staying before you leave for the next destination, they can help you find a test site. The cost of the PCR test is at your own expense and it is your responsibility to ensure that the correct tests are carried out.

Which additional measures can we expect at the campsites?

The measures vary from campsite to campsite and are also subject to change. In 2020, all major facilities, such as swimming pools, were open as usual. There were mainly additional hygiene measures such as disinfection points and a mouth mask requirement in certain areas of the campsite. We will be able to provide more clarity on this when we get closer to the summer season. For more information, also concerning the different countries, please check the website of the Department of Foreign Affairs or the World Health Organisation (WHO). Additional rules and measures at your holiday destination are not a valid reason for cancelling free of charge.

Will I receive a compensation if not all facilities are open during my holiday?

Last year we found that most facilities, such as the swimming pool, were open as usual, sometimes with some adjustments. You will not receive any compensation if campsite facilities are not open due to Covid-19. We try to inform you as accurately as possible on our campsite pages about which facilities may not be open, but we cannot guarantee that this information is complete.

I want to exchange my Corona voucher for a new booking, how do I do that?

If you have received a Corona Voucher from us, you can exchange it for a new holiday on our website. You must redeem the voucher before the expiration date. Your holiday may take place throughout the whole of 2021.

• You can easily make your new booking yourself online on our website
• You can choose from the total range of campsites and accommodations
• Select 'Voucher' as the payment method and enter your voucher code
• If your voucher amount is higher than your booking amount, the remaining amount will remain available on the voucher
  
  

I have chosen to transfer my (down)payment to a new booking. How does that work? 

• You can easily make your new booking online on our website.
• You can choose from the total offer
• Write down your 2020 booking number in the comments field
• You make the down payment.
• We will transfer the payment of your 2020 booking to your 2021 booking and send you the confirmation and invoice.
• It is not possible to cancel a rebooking free of charge.